Customer Support Coordinator-Medical Imaging-FT (nights) e/o wknd vacancy at Franciscan Health System in Des Moines

Franciscan Health System is presently looking of Customer Support Coordinator-Medical Imaging-FT (nights) e/o wknd on Tue, 28 Aug 2012 08:02:52 GMT. GENERAL SUMMARY: Supports and coordinates user applications and connectivity for Mercy Medical Imaging computer systems including but not limited to dictation systems, RIS (radiology information systems) and PACS (picture archiving communication systems... ESSENTIAL FUNCTIONS... Provides support to users on all approved computer applications and hardware. Coordinates...

Customer Support Coordinator-Medical Imaging-FT (nights) e/o wknd

Location: Des Moines Iowa

Description: Franciscan Health System is presently looking of Customer Support Coordinator-Medical Imaging-FT (nights) e/o wknd right now, this vacancy will be placed in Iowa. Detailed specification about this vacancy opportunity please give attention to these descriptions. GENERAL SUMMARY:
Supports and coordinates user applications and connectivity for Mercy Medical Imaging computer systems including but not limited to dictation systems, RIS (radiology information systems) and PACS (picture archiving communication systems).

ESSENTIAL FUNCTIONS

Provides support to users on all approved computer applications and hardware.

Coordinates information sharing to RIS/PACS personnel, department management, radiologists, IT, and other Medical Imaging information systems users.

Maintains ongoing technical expertise on computer products.

Maintains computer vendor contacts.

Performs problem determination and resolution of all aspects. This includes dictation, RIS and PACS systems, as well as procedural problems.

Communications with users and staff on problems, resolutions, etc.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Two years of experience in a customer service environment.

Two years working in a Medical Imaging environment or other healthcare organization.

Working knowledge of IDX, PACS software.

Working knowledge of clinical health care information systems computer applications is preferred (patient management, nursing orders, patient accounting, etc.).

General office and business protocol knowledge preferred

Additional Responsibilities :

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Adheres to and exhibits our core values:

Reverence : Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.

Integrity : Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.

Compassion : Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.

Excellence : Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.

• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

Catholic Health Initiatives and its organizations are Equal Opportunity Employers.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Franciscan Health System.

If you interested on this vacancy just click on the Apply button, you will be redirected to the official website

This vacancy starts available on: Tue, 28 Aug 2012 08:02:52 GMT

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